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What services does Safaricom provide?

Safaricom provides a range of services, including mobile and data connectivity, M-PESA mobile money services, and business solutions for internet and communications.

How can customers access M-PESA?

Customers can access M-PESA by registering for the service and using the M-PESA app or USSD codes to send, receive, and manage their money.

What is the significance of the Safaricom brand in Kenya?

The Safaricom brand is significant in Kenya as it is synonymous with reliable communication services and financial inclusion through M-PESA, which has transformed how Kenyans conduct transactions.

Does Safaricom offer internet services?

Yes, Safaricom offers various internet services, including mobile data plans, home fibre connections, and internet solutions for businesses.

What initiatives does Safaricom support for community development?

Safaricom supports various initiatives through the Safaricom Foundation and M-PESA Foundation, focusing on community impact, sustainability, and social innovation.

Q: How often does Safaricom experience outages?

A: Major outages are rare, occurring only a few times a year. Minor issues can happen more frequently.

Q: How long do Safaricom outages typically last?

A: Most outages are resolved within a few hours. Extended outages lasting more than a day are extremely rare.